Refund policy

We offer refunds only in cases where the product arrives damaged or is damaged during transit.

To be eligible for a refund or replacement, you must report the issue within 48 hours of receiving your item and provide clear photos or videos showing the damage.

To start a refund or replacement request, you can contact us at vivekshukla@highheights.co.in.

If your request is approved, we will provide instructions on how and where to send your package. In some cases, we may arrange a replacement or refund without requiring the product to be returned, depending on the nature of the damage.

Items sent back to us without first reporting the damage and receiving approval will not be accepted.

You can always contact us for any questions regarding refunds or damaged items at vivekshukla@highheights.co.in.

Damages and Issues

Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery so that we can evaluate the issue and resolve it promptly.

We reserve the right to request supporting evidence such as photos, videos, or packaging details to verify the damage before processing a refund or replacement.